FAQ
🛒 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as secure online payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of placing them. Please email us as soon as possible.
Q: Do you charge sales tax?
A: Applicable sales tax will be calculated at checkout, based on your shipping address.
🚚 Shipping
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How much is shipping?
A: All orders ship free of charge, with no minimum required.
Q: How long does delivery take?
A: Most orders arrive within 3–7 business days after processing.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with a tracking link.
🔄 Returns & Refunds
Q: What is your return policy?
A: You may request a return within 30 days of delivery. Items must be unused and in original condition.
Q: How do I start a return?
A: Email us at ercoleciminera2303@hotmail.com with your order number and reason for return.
Q: How long until I receive my refund?
A: Refunds are issued to your original payment method within 7–10 business days after we receive and inspect the item.
Q: Do you cover return shipping?
A: Customers are responsible for return shipping unless the item is defective or damaged.
📦 Products
Q: Are your yoga products eco-friendly?
A: We carefully source materials and strive to offer sustainable and durable products whenever possible.
Q: How do I care for my yoga mat?
A: Wipe it down with a mild soap solution and let it air dry. Avoid harsh chemicals.
Q: Do you offer wholesale or bulk discounts?
A: At the moment, we focus on individual customers. For large orders, please email us for special arrangements.